Effective Date: April 3, 2025
1. Introduction
At Splice, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services. By using Splice, you agree to the practices described here.
2. What We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and login credentials.
- Payment Data: Billing address and payment details, handled securely via our payment processor.
- Usage Data: Activity logs, preferences, device/browser data, and location information (non-precise).
- Marketplace Integrations: If you connect marketplaces (e.g. eBay), we may sync listings, inventory, and sales data to help you automate and analyse.
3. How We Use Your Information
We use your data to:
- Provide and improve the Splice platform.
- Sync and manage your reseller inventory across platforms.
- Send relevant product updates, tips, and service alerts.
- Comply with legal obligations and ensure platform security.
- Deliver tailored marketing content and offers based on your activity.
- Create anonymised or aggregated data for analytics and advertising purposes, including building lookalike audiences and improving ad relevance.
4. Data Sharing
We do not sell your data. We only share information with:
- Trusted service providers (like hosting or payment processors).
- Integrated marketplaces you've connected with your permission.
- Authorities, if legally required for fraud prevention or investigations.
- Advertising platforms, only in aggregated or anonymised form to support campaign performance and relevance.
5. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyse traffic, and provide personalised content. Where required, we obtain your consent before placing cookies and offer options to manage preferences.
6. Your Rights
You have the right to:
- Access or update your personal data.
- Request deletion of your data (subject to legal and platform constraints).
- Request a copy of your personal data in a portable format.
- Opt out of marketing communications at any time.
7. Data Security
We use encryption, access controls, and other safeguards to protect your data. While no system is 100% secure, we are committed to keeping your information safe.
8. Data Retention
We retain your data only for as long as needed to provide services, comply with legal obligations, and resolve disputes.
9. Children’s Privacy
Splice is not intended for individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect data from children under this age. If we learn that we have, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will notify you of significant updates through the platform or via email.
11. Legal Basis for Processing (For EU Users)
We rely on the following legal bases to process your personal data:
- Contractual necessity: To provide you access to Splice and fulfill our service obligations.
- Consent: For marketing and cookie tracking where required.
- Legal obligation: For fraud prevention, compliance, and enforcement of rights.
- Legitimate interests: To improve our platform, protect security, and better understand our users.
12. International Data Transfers
Some of our service providers may be located outside your jurisdiction. Where applicable, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
13. Contact Us
Have questions or concerns? Reach out to us at [email protected]. We're here to help.
To learn more about your responsibilities while using Splice, please read our Terms & Conditions.